Terms of service
Last Updated: October 20, 2026
Welcome to wxkoi. These Terms of Service govern your access to and use of https://www.wxkoi.com/ and purchases made through our online store.
By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1. Business Information
This website is operated by:
Chenzhou Luoxi Trading Co., Ltd.
Registered Office:
No. 109, Building 11, Ma'an Group, Tangmen Village, Bianjiang Subdistrict, Yongxing County, Chenzhou City, Hunan Province, China.
In these Terms, “wxkoi,” “we,” “us,” and “our” refer to the store and its operator. “You” and “your” refer to the website visitor or customer.
2. About Our Store
wxkoi offers women's casual and elevated everyday clothing, with a focus on versatile wardrobe essentials and understated style.
Our product categories may include tees, tanks, skirts, shorts, shirts, and blouses. Please refer to individual product pages for current availability, descriptions, sizing, and prices.
3. Product Information
We make reasonable efforts to present product descriptions, images, prices, and sizing information accurately. Actual colors may vary depending on lighting, screen settings, and device displays.
Please review product details and sizing information before placing an order. If you have questions about a product, contact us before purchasing.
4. Orders and Acceptance
Submitting an order is an offer to purchase the selected products. An automated order confirmation confirms receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.
We may contact you about an order, decline or cancel an order where reasonably necessary, or correct an obvious listing or pricing error. If payment has already been collected for an order we cancel, we will arrange an appropriate refund.
Please ensure your contact details and shipping address are accurate at checkout.
5. Prices and Payment
Product prices and available payment methods are displayed on our website or at checkout. We accept Google Pay, Mastercard, Visa, and Apple Pay where available.
You authorize the applicable payment provider to process the amount shown at checkout when you complete your purchase. Your bank or payment provider may apply additional fees under its own terms.
6. Shipping and Delivery
Our Shipping Policy explains available destinations, shipping charges, and estimated delivery times.
Orders with a qualifying merchandise subtotal of $150 USD or more are eligible for free standard shipping to eligible U.S. destinations. Orders below this threshold may incur shipping fees displayed at checkout.
Delivery estimates are not guaranteed dates. Carrier operations, customs procedures, weather, and other factors may affect delivery.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which explains the return window, item condition requirements, U.S. return warehouse, shipping responsibilities, and refund process.
Please contact us before returning an item. Nothing in these Terms is intended to limit consumer rights that cannot lawfully be excluded or restricted.
8. Promotions and Discounts
Promotional offers may be subject to separate conditions, eligibility requirements, expiration dates, or exclusions. Please review the terms displayed with an offer before using it.
We may correct promotional errors or discontinue an offer where permitted by applicable law.
9. Website Content and Intellectual Property
Website content, including text, graphics, logos, page layouts, and other materials, may be protected by intellectual property laws.
You may use the website for personal and lawful shopping purposes. You may not copy, reproduce, distribute, modify, or commercially exploit website content without appropriate authorization, except as permitted by law.
10. Prohibited Uses
You agree not to use our website:
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For unlawful or fraudulent purposes
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To submit false order or contact information
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To interfere with website security or operation
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To attempt unauthorized access to our systems
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To copy or misuse website content in violation of applicable rights
We may take reasonable steps to protect the website, our customers, and our business against misuse.
11. Third-Party Services and Links
Our website may use third-party services or contain links to external websites. We do not control all third-party services and are not responsible for their independent content, terms, or privacy practices. Your use of those services may be subject to separate terms.
12. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website access.
Nothing in these Terms excludes or limits liability, warranties, or consumer rights that cannot lawfully be excluded or limited. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from website use or delays outside our reasonable control.
13. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law principles.
Any claim, dispute or controversy arising out of or relating to these Terms or your purchase of products shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
This section does not limit any consumer rights or mandatory legal protections that cannot lawfully be waived or restricted.
14. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Changes will apply as permitted by applicable law.
15. Contact Us
For questions about these Terms, please contact:
Email: wxkoi2026@gmail.com
Phone: +86 177 8214 6663
Operator: Chenzhou Luoxi Trading Co., Ltd.
Registered Office: No. 109, Building 11, Ma'an Group, Tangmen Village, Bianjiang Subdistrict, Yongxing County, Chenzhou City, Hunan Province, China.