Contact Us
We're Here to Help
At wxkoi, we believe everyday style should feel effortlessâand shopping for it should be just as simple. If you have a question about a product, sizing, an order, delivery, or a return, our customer service team is here to assist.
Customer Service
Email: wxkoi2026@gmail.com
Phone: +86 177 8214 6663
For questions about an existing order, please include your order number so we can identify your purchase and help you more efficiently.
How We Can Help
Product and Sizing Questions
Need more information about a product or its sizing? Contact us before placing your order, and we will do our best to help.
Orders and Address Changes
For order confirmations, order status, or address correction requests, please provide your order number. Changes cannot be guaranteed once an order has entered processing or been dispatched.
Shipping and Tracking
If your tracking information has not updated or your order appears delayed, send us your order number and tracking details so we can review the situation.
Returns and Refunds
Please contact us before sending a return. Include your order number and the reason for your request. For a defective, damaged, or incorrect item, please attach clear photos so we can assess the issue and provide return instructions.
Business Information
Brand: wxkoi
Website: https://www.wxkoi.com/
Website Operator: Chenzhou Luoxi Trading Co., Ltd.
Registered Office:
No. 109, Building 11, Ma'an Group, Tangmen Village, Bianjiang Subdistrict, Yongxing County, Chenzhou City, Hunan Province, China.
Please note that the registered office and shipping origin are not the same as the designated U.S. return warehouse. For approved returns, follow the instructions in our Return & Refund Policy.
Thank You for Choosing wxkoi
We appreciate your trust and aim to make your shopping experience clear, convenient, and enjoyable.