Payment policy

At wxkoi, we aim to make checkout straightforward and secure. This Payment Policy explains our accepted payment methods, payment processing, charges, and refunds.

1. Accepted Payment Methods

We accept the following payment methods:

• Google Pay

• Mastercard

• Visa

• Apple Pay

Available payment options may vary depending on your location, device, payment provider, and checkout eligibility. The options available for your order will be displayed at checkout.

2. Payment Processing

Payment must be successfully authorized before an order can be processed for fulfillment.

Please ensure that your billing information is accurate and that your selected payment method can cover the total order amount. If a payment is declined, requires additional verification, or cannot be confirmed, order processing may be delayed or the order may be canceled.

If you believe you have been charged for an unsuccessful order, contact us with your order details so we can review the situation.

3. Product Prices and Shipping Charges

Product prices are displayed on our website. Before completing checkout, please review the order summary, including applicable discounts, shipping charges, and any taxes or other fees displayed at checkout.

Orders with a qualifying merchandise subtotal of $150 USD or more are eligible for free standard shipping to eligible U.S. destinations. Orders below this threshold may incur a shipping fee shown at checkout.

Your bank or payment provider may apply currency conversion fees or other transaction fees under its own terms.

4. Payment Security

Payments are processed through third-party payment providers. Payment information submitted during checkout is subject to the applicable provider's security practices and privacy terms.

For your security, please do not send complete payment card numbers or card security codes to our customer service email.

5. Order Cancellations and Refunds

If you need to request an order cancellation, please contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipment.

Approved refunds will generally be issued to the original payment method unless otherwise required by applicable law or agreed through an appropriate payment arrangement.

After a refund is processed, it generally takes 5–10 business days to appear in your account. Your bank or payment provider may require additional time.

Return eligibility and return shipping responsibilities are explained in our Return & Refund Policy.

6. Contact Us

For payment questions, please contact:

Email: wxkoi2026@gmail.com
Phone: +86 177 8214 6663

Operator: Chenzhou Luoxi Trading Co., Ltd.