Shipping policy

Last Updated: October 20, 2026

At wxkoi, we want you to know what to expect when placing an order. This Shipping Policy explains our shipping destination, shipping charges, order processing, and estimated delivery times.

1. Shipping Destination

We primarily ship to eligible destinations in the United States. Shipping availability depends on the delivery address and the options available at checkout.

If your address cannot be accepted at checkout, please contact us before placing your order.

2. Shipping Rates

Free Standard Shipping on U.S. Orders of $150 or More

Orders with a merchandise subtotal of $150 USD or more qualify for free standard shipping to eligible U.S. destinations.

The $150 threshold is calculated using the merchandise subtotal after discounts and before taxes and shipping fees. Orders below $150 USD may incur a shipping charge, which will be displayed at checkout before payment.

Free shipping applies to standard shipping only unless another shipping service is expressly offered at checkout.

3. Order Processing Time

Orders are generally prepared for shipment within 1–3 business days after payment confirmation.

Processing time is separate from transit time. Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

4. Estimated Delivery Time

The estimated delivery time is 7–15 days after dispatch.

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.

Please allow for both processing time and transit time when estimating your order's arrival.

5. Shipping Origin

Orders are dispatched from our shipping facility at:

No. 109, Building 11, Ma'an Group,
Tangmen Village, Bianjiang Subdistrict,
Yongxing County, Chenzhou City, Hunan Province, China.

This address is provided for shipping-origin information. It is not our designated return address. Approved returns must be sent to the U.S. return warehouse specified in our Return & Refund Policy.

6. Tracking Information

Where tracking is available, tracking details will be provided after dispatch. Please allow time for the carrier's tracking system to register the parcel and display updates.

If your tracking information appears inactive for an extended period or your package has not arrived within the estimated delivery window, please contact us with your order number.

7. Shipping Address and Delivery Issues

Please verify your full shipping address, apartment or unit number, ZIP code, and contact details before submitting your order.

If you notice an error, contact us promptly. We cannot guarantee address changes once an order has entered processing or has been dispatched.

If a parcel is delayed, marked delivered but cannot be located, or arrives damaged, please contact us with your order number and available tracking information so we can review the situation.

8. Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, or other charges imposed by the destination authorities. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and may be payable by the recipient.

9. Contact Us

For shipping questions, please contact:

Email: wxkoi2026@gmail.com
Phone: +86 177 8214 6663

Operator: Chenzhou Luoxi Trading Co., Ltd.