Return policy

Last Updated: October 20, 2026

At wxkoi, we want you to feel confident choosing pieces for your everyday wardrobe. This policy explains when returns are accepted, where U.S. customers should send returns, who pays return shipping, and how refunds are processed.

1. Return Window

You may request a return within 30 days of the date your order is delivered.

Please contact us before sending an item back. We will review your request and provide return instructions.

2. Return Eligibility

For a standard return, items must:

  • Be unworn, unwashed, and unaltered

  • Remain in their original condition

  • Have original tags attached where applicable

  • Be free from stains, makeup marks, perfume, deodorant marks, and unusual odors

  • Include original packaging and accessories where applicable

Items showing signs of wear, washing, alteration, or damage caused after delivery may not qualify for a standard return, subject to applicable consumer rights.

If an item arrives defective, damaged, or different from what you ordered, please contact us before returning it so we can review the issue.

3. Return Country and Warehouse

Return country: United States

Approved returns must be sent to our designated U.S. return warehouse:

U-Speed Returns Dept
7025 E Slauson Ave
City of Commerce, CA 90040
United States

This is the designated return address. Please do not send returns to the shipping origin or registered office listed elsewhere on our website.

Contact us for return instructions before mailing your package. Returns sent without prior contact or to an incorrect address may be delayed or may not be processed as expected.

4. Who Pays Return Shipping?

A. Non-Quality-Related Returns

For returns due to a change of mind, personal preference, size selection, or style or color preference, the customer is responsible for the return shipping cost.

The return shipping fee is the actual rate quoted by the carrier you choose to send the parcel to our U.S. return warehouse. It is not a fixed fee because the cost depends on your shipping address, parcel weight and dimensions, and the service selected.

Before mailing your return, please obtain a quote from your chosen carrier. The customer pays the carrier directly unless we expressly agree otherwise in writing.

Any original shipping charge paid at checkout is not refundable for a change-of-mind return unless required by applicable law.

B. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged on arrival, or incorrect, please email us with your order number and clear photos showing the issue.

After we review and confirm the issue, wxkoi will cover the reasonable return shipping cost or provide an appropriate return shipping arrangement. Please wait for our instructions before paying for return shipping, as we may need to approve the shipping method or verify the cost.

We will not charge you return shipping for a confirmed quality issue, damaged item, or fulfillment error attributable to us, subject to applicable law.

5. How to Request a Return

  1. Email wxkoi2026@gmail.com within 30 days of delivery.

  2. Include your order number, the item you wish to return, and the reason for the request.

  3. If the item is defective, damaged, or incorrect, include clear photos.

  4. Wait for our return instructions before sending the parcel.

  5. Pack the item securely and use a carrier that provides tracking or proof of shipment where available.

  6. Keep your shipping receipt until the return and refund process is complete.

For customer-paid returns, you are responsible for retaining proof of shipment.

6. Inspection and Refund Timing

After the returned item reaches our warehouse, it will be inspected to determine whether it meets the applicable return conditions.

If the return is approved, we will issue the refund to the original payment method. We generally process approved refunds within 5–10 business days after the return has been reviewed and approved. Your bank or payment provider may take additional time to post the funds.

If a return cannot be approved, we will contact you with the reason and explain any available next steps, subject to applicable law.

7. Exchanges

If you need a different size or color, please contact us to check available options. If a direct exchange is unavailable, you may request an eligible return and place a new order separately.

8. Contact Us

For return or refund assistance, contact:

Email: wxkoi2026@gmail.com
Phone: +86 177 8214 6663

Brand: wxkoi
Operator: Chenzhou Luoxi Trading Co., Ltd.