Privacy policy

Last Updated: October 20, 2026

At wxkoi, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information is collected, used, shared, and protected when you visit https://www.wxkoi.com/, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect the following types of information.

Personal and Order Information

  • Name

  • Email address and phone number

  • Shipping and billing addresses

  • Products purchased and order history

  • Order status and delivery information

  • Information you provide when contacting customer service or requesting a return or refund

Payment Information

Payments are processed through third-party payment providers. We may receive payment confirmations, transaction references, and limited payment-related information needed to manage your order. We do not intentionally store complete payment card numbers or card security codes on our own website servers.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website. Cookies and similar technologies may also be used where enabled.

2. How We Use Your Information

We may use your information to:

  • Process payments and fulfill orders

  • Arrange shipping and provide delivery updates

  • Respond to questions and customer service requests

  • Manage returns, refunds, and order issues

  • Maintain and improve our website and shopping experience

  • Detect suspicious transactions and help prevent fraud

  • Send promotional communications where permitted and, when required, with your consent

  • Comply with applicable legal obligations

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website traffic, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. The specific cookies and tracking technologies used depend on the services enabled on our store.

4. How We Share Information

We may share necessary information with service providers that help us operate our business, including:

  • E-commerce and website hosting providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer service providers

  • Website maintenance and analytics providers, if enabled

  • Marketing service providers, if enabled

  • Professional advisers or public authorities where legally required

We do not sell personal information for money. We may disclose information when reasonably necessary to prevent fraud, protect our rights, or comply with applicable law.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and meet legal requirements.

We use reasonable administrative and technical measures intended to protect personal information. However, no website or electronic transmission method can guarantee complete security.

6. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to certain processing.

You may unsubscribe from promotional emails by following the instructions in the message. We may still send transactional messages necessary to complete an order or respond to a customer service request.

To submit a privacy request, contact us using the details below. We may need to verify your identity or request before taking action.

7. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without legally required authorization. If you believe a child has provided personal information to us, please contact us.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related questions or requests, please contact:

Brand: wxkoi
Email: wxkoi2026@gmail.com
Phone: +86 177 8214 6663

Website Operator: Chenzhou Luoxi Trading Co., Ltd.
Registered Office: No. 109, Building 11, Ma'an Group, Tangmen Village, Bianjiang Subdistrict, Yongxing County, Chenzhou City, Hunan Province, China.