Privacy policy

At wxkoi, we hold your privacy with great care. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the choices you have over your data when you visit www.wxkoi.com, place an order, or reach out to our team.

This policy applies to all visitors, retail customers and wholesale partners of wxkoi. By using our website, you agree to the practices outlined below.

Information We Collect

We collect information you share directly with us, as well as limited technical data automatically gathered as you browse our site.

  • Contact & order information: Your name, shipping and billing address, email address, phone number, order details and purchase history. We need this to process, ship and follow up on your orders, including wholesale inquiries.
  • Payment information: Payment details are handled securely by our payment providers (Visa, Mastercard, Apple Pay, Google Pay). We do not store your full credit card details on our website.
  • Automatic technical data: IP address, browser type, device information, pages viewed, time spent on site and referral sources. This is collected through cookies and similar tracking tools to help us understand how visitors use our store and improve your experience.
  • Marketing preferences: If you subscribe to our newsletter, we keep a record of your consent to send styling updates, new arrivals and special offers. You may unsubscribe at any time.

How We Use Your Information

We only use your personal information for clear, thoughtful purposes:

  • To process, fulfill and ship your orders, including customs documentation for global delivery.
  • To reply to your questions, return requests, styling support and wholesale communications.
  • To send order confirmations, shipping alerts and updates related to your purchase.
  • To send newsletter updates, only if you have opted in.
  • To improve our website, product selection and customer experience.
  • To detect fraud, protect the security of our store and comply with legal requirements.

We will never sell, rent or trade your personal information to third parties for unsolicited marketing.

Who We Share Your Information With

We only share your data with trusted service partners who help us run our store and complete your order, and they are bound by privacy obligations. These include:

  • Payment processors to securely authorize and capture payment.
  • Shipping carriers to deliver your packages to your address worldwide.
  • Shopify, our e-commerce platform provider, to host the store and manage order workflows.
  • Third-party analytics tools and advertising platforms (with your consent where required) for site performance and targeted marketing.

We may also disclose your information when required by law, court order, or to protect our rights and safety.

Cookies & Tracking

We use cookies to remember your preferences, keep your cart active, analyze site traffic, and support personalized advertising. You can adjust your browser settings to refuse cookies, though this may affect some website functions such as checkout or cart saving.

Your Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Withdraw consent for marketing emails at any time.
  • Opt out of targeted advertising.

To submit a privacy request, please email us at support@wxkoi.com. We may verify your identity before fulfilling your request.

Children’s Privacy

Our website and clothing collection are intended for adult customers. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have received information from a minor, please contact us immediately so we can remove it.

Data Security

We take reasonable steps to protect your personal information with secure hosting, encrypted checkout and restricted internal access. No online transmission or storage system can be guaranteed 100% secure, but we continuously maintain safeguards to reduce risk.

Policy Updates

We may revise this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version takes effect once published. We encourage you to review this page occasionally.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: support@wxkoi.com

Warmly, The wxkoi Team